When:
Monday March 23, 6:30pm to 8:30pm
Where:
Washtenaw Community College
Crane Liberal Arts and Science, LA 374
4800 Huron River Drive
Ypsilanti, MI
Registration:
Eventbrite
The Event
This presentation will trace the profession of user experience back to its origins during World War II, and use examples from the evolution of cell phones and Websites to bolster an understanding of the value of achieving increases in usability, efficiency, and convenience across products. The days of considering user experience as applying only to software applications, websites, and content are over. This toolkit applies to any customer touch point, and it is time to understand this in our ever changing job market. Attendees will walk away with an understanding of the origins and science behind the profession of user experience. They will also learn that they can transition to impact any customer touch point whether it is a product or service, hardware or software, website or Interactive Voice Response (IVR) system, customer or employee-facing, personal device or public kiosk.
About the speaker
Dave Mitropoulos-Rundus has made his career designing products to fit people. He has designed physical, visual, and auditory user interfaces for hand-helds, kiosks, web sites, production machines, and automobiles, and has conducted user research in the lab, on the web, in the field, in cars, and in the homes of consumers. Dave has held user experience consulting, sales, and management positions in both corporations and in consulting groups including OnStar by General Motors, Eastman Kodak, Compuware, ForeSee, and Quicken Loans. He is currently a Senior Engineer focused on Usability and Driver Distraction at the Hyundai American Technical Center.
Dave has a Masters degree in Human Factors Psychology from Rensselaer Polytechnic Institute. Dave has written papers and given presentations, tutorials, and consultations on usability, web site design, product design, and home product testing. He is a chapter author of, “Design by People for People: Essays in Usability”. Dave’s contributions to the user experience profession include the ongoing direction of the Internet User Experience conference which has been held for ten consecutive years and counting. He is also is a founder and officer of the Michigan chapter of ACM SIG-CHI, and a former board member of the International UxPA.